Frequently Asked Questions
How much will it cost?

We have such a wide range of products that it is not practical to keep all the lists on the site, but please telephone or email for prices. As a very rough guide, most stoves range from £600 to £2500 with some as much as £6000, complete fireplaces range from about £600 to £3000, sometimes even up to £20,000.

Do you deliver/install?

Yes, we offer a full delivery service throughout the region using our own transport. We also use carriers where appropriate and for more distant locations. For installation, we work with a network of fully qualified and experienced installation teams. We are CORGI, and GAS SAFE REGISTER registered for gas and HETAS registered for solid fuel/woodburning. We are equally happy to simply deliver your new fire, or work with your choice of independent installer or builder to facilitate installation. We supply throughout Surrey and West Sussex, and in parts of Kent, Hampshire, South West London, Berkshire.

I am coming to visit you, what information should I bring?

It is always helpful to have a few dimensions of the chimney breast and the room sizes etc. A digital photo of the fireplace and the chimney on the outside can also be very useful – a picture paints a thousand words so they say. For chimney liners and flue enquiries, we will be looking for a picture of the house from the outside which shows the general context of the existing chimney or the position of the new flue so that we can estimate height, clearance from surrounding features and importantly accessibility.

Can you send a salesman to me?

We operate primarily from the showroom, which is where we display and sell the products. As part of our installation service, the installer will carry out a site visit to confirm that everything ordered in the showroom can be fitted. However we can tell a lot from a picture and a few basic dimensions – so we can normally give you a very accurate assessment of costs before you commit to purchase.

Do you sell Agas or Range Cookers?

No, At this time we do not sell range cookers – the exception being antique ranges of which we normally have a half a dozen on display.

Do you sweep chimneys?

No, sorry but try checking the Yellow Pages for Chimney Sweeps. We always recommend the use of a NACS or HETAS registered chimney sweep. We do keep the numbers of many of the local sweeps in our showrooms so, by all means, give us a call. We do sell pre-packed logs and firelighters at the shop.

Do you sell fuel?

We sell pre-packed bags of very high-quality kiln dried logs, kindling and compressed woodchip logs. We also sell firelighters, glass cleaner and all the normal accessories. We also have lists of local suppliers or look in Yellow Pages under Firewood.

Do you sell Pellet Stoves?

Pellet Stoves are an emerging market. We have dipped our toe in this market, and as a consequence, we do have one ex-display MCZ pellet stove for sale – please contact the showroom for details. As a new industry in the UK standards are rapidly evolving – especially with regards to flueing and the quality of available fuels. We expect to see the new generation of pellet stoves arriving in the showroom during the course of the year with manufacturers such as Rika leading the way.

Do you offer credit terms/interest free credit?

Invariably YOU end up paying for the credit somewhere and it is normally cheaper to arrange this through your own bank, that way we keep our prices competitive. Of course, we accept Visa and Mastercard.

What area do you cover?

For installations we cover the following areas (in almost alphabetical order…..)Ashtead, Arundel, Ashford, Albury, Ascot, Bolney, Bookham, Billingshurst, Bracknell, Camberley, Coulsdon, Carshalton, Cowfold, Compton, Caterham, Crawley, Cranleigh, Cobham, Dorking, Dunsfold, Epsom, East Molesey, East Clandon, Esher, Effingham, Egham, Englefield Green, East Horsley, East Grinstead, Fetcham, Findon, Fleet, Farnham, Guildford, Gomshall, Godalming, Godstone, Grayshott, Haslemere, Hindhead, Handcross, Horsham, Hampton, Henfield, Ifield, Ifold, Jacobs Well, Kirdford, Kingswood, Kingston, Lightwater, Lingfield, Leatherhead, Loxwood, Midhurst, Mannings Heath, Milford, Newdigate, Oxted, Oxshott, Pulborough, Petworth, Puttenham, Purley, Quebec (joke), Richmond, Ripley, Reigate, Storrington, Steyning, Sharpthorne, Shepperton, Storrington, Sunbury, Sutton, Staines, Send, Smithbrook, Slinfold, Sunningdale, Sunninghill, Twickenham, Teddington, Thames Ditton, Upper Hale, Virginia Water, Weybridge, Westerham, Warlingham, West Molesey, West Chiltington, Woking, West Horsley, Worthing, Wimbledon,West Clandon, Witley, Wisley, Yateley…, and all the villages between.

Do you cover West Sussex?

The answer is emphatically YES. Our Holmwood showroom is only 10 minutes over the border into Surrey and much of our business is in Sussex.

I’ve never used a woodburner before – are they easy to use?

Yes, it takes a few days to get used to getting the best out of them, and we can explain the best techniques, but yes they are actually very simple and safe to operate. Seeing is believing – so come on into the showrooms and we can demonstrate them to you.

Do you Price Match?

We like to hope that are prices are competitive – especially when taken with the added benefits of advice, delivery and warranty. However we are always happy to look at a price and do the best we can. Often we will be able to match or beat a price – unless the item is shop-soiled or discounted due to bulk purchase etc. Give us a try.